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Underwriters are on the front line of insurance; they make the go/no-go decisions on whether new risks will arrive in the portfolio. Given the importance of their role as gatekeepers to new business, underwriting teams need the best available risk data for each property to empower them to make informed decisions. Downstream functions, such as portfolio managers and reinsurance purchasers through to brokers, have become accustomed to utilizing the best risk data that catastrophe modeling can offer, whereas underwriters have often struggled to get the risk insight they need. In our experience, this is not due to a lack of data, which is easier to access than ever, but more to do with quality. The data is often simply not good enough to be relied on to support underwriting decisions.

With their vital gatekeeper role, underwriters are constantly in the spotlight, having to give answers about why they took on certain risks and why they made a particular decision. Basing a decision on data that they can’t defend or substantiate is frustrating and potentially dangerous. Good-quality data, accessible to underwriters when required to support their expert decision-making, will build confidence and improve efficiency. And, overall, getting the best data built into the underwriting process pays dividends for the entire business.

Moving along the insurance workflow without knowing the full risk behind the policies being taken on makes it difficult to know whether guidelines on risk appetite are being met, or whether the risks are being priced correctly. A managing general agent (MGA), for example, needs to be confident that the prescribed underwriting guidelines were being followed. When portfolio roll-up occurs, there could be big differences between the business that should have been taken on and what is now in the portfolio – with both portfolio managers and underwriters finding it hard to “square the circle.” Differences in risk analytics could also become very obvious as a risk moves up and down the insurance value chain if the analysis is inconsistent.

Hazard Only

Many underwriters rely on data that focuses on hazard only, but this approach fails to account for today’s wide range of detail that is often captured and can have significant implications on susceptibility. If there is data available that would impact a risk decision, why not use it to your advantage? In other circumstances, risk assessment can be even more crude, with decisions based simply on whether the location is, or is not, in or out of a flood or hurricane wind speed zone.

The data used by underwriters can range from free, publicly available data to a patchwork of paid-for sources. Data is often outdated and sometimes difficult to validate. Publicly available data might not really be designed or appropriate for underwriting. Even when data is purchased, an insurer can end up using multiple vendors for different regions, causing difficulties when integrating data flows into business-critical underwriting systems. If the risk decision is not based on a comprehensive view of risk or is incompatible with risk modeling used in the business, the problems raised earlier remain.

And in our experience, where data is too broad at the hazard level, it can simply mean that the underwriting is not competitive, there is not enough detail to differentiate effectively. For perils such as flood that are highly granular, detail is vital, or else decisions taken could be similar to taking a gamble.

Could underwriters get the location-level insight they need from in-house resources? There may be a catastrophe risk modeling team within a business, but these teams are busy enough. They can perhaps supply ad-hoc analyses for a large, industrial premises, for instance, where the high-value nature and rich characteristics from a site inspection warrants a full model run. But, for the most part, their focus is on the portfolio level and beyond. For high-volume residential locations, in-house teams are often not equipped to support this analysis. Serving underwriters with the risk data they require would be resource intensive (both cost and time) and often still not satisfy the speed to be competitive.

And, not every business uses risk models directly in-house or perhaps it receives risk analytics from a third-party partner. Having direct access to good-quality data, whenever and wherever it is needed, will make a real difference in building a view of risk. So, how can underwriters benefit from the same high-quality risk data used by the wider industry?

Same Data at All Levels

What has changed is that the same sophisticated cat risk analytics used for portfolio and reinsurance processes is now available for underwriting and without the need to run a cat risk model. RMS data solutions are derived from our market-leading global suite of catastrophe models. They provide location-level data that is ready to be used by underwriters for geocoding, hazard, exposure, risk scoring, or loss costs to support whichever risk decision is necessary, from screening through to pricing. Within the business, using the same data for underwriting that is used by risk models promotes a common source of insight throughout the life cycle of a risk.

These data solutions are available across the breadth of perils and regions that RMS covers, eliminating the need to patch-in multiple vendors and ensuring a consistent approach to science. Risk scores are widely used in the industry and typically provide a score from 1–10 to quickly assess and screen a specific risk. RMS risk scores provide confidence compared to other vendors as they directly relate to RMS model output, to provide transparency into the data and assumptions that support a certain risk score.

With insights ready to implement directly into high-performance underwriting systems via the RMS Location Intelligence API or as a ready-made application – SiteIQ™ – to give to your underwriters, location data is now readily available to whoever needs it. This data goes beyond hazard and allows you to benefit from the information you collect and refine, to acknowledge that varying vulnerability for the same hazard can have vastly different implications depending on the building stock. Vulnerability factors such as occupancy, construction, year built, number of stories, and basement presence all have a significant impact on risk to a location.

There is a clear need to ensure good-quality risk data is available to underwriters. The same advanced model science used by upstream functions can be brought forward into the underwriting process to provide a common source of insight. This allows you to augment your underwriting expertise with data you can trust to help lower loss ratios, make better decisions quicker, build a high-quality book of business, and avoid any negative surprises from risks that occur from differing hazard views derived from other third-party sources.

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October 29, 2019
SiteIQ: More Power and Control for Your Underwriters

If on-the-ground underwriters can get risk insight instantly – and can make a quick check simply by entering a location rather than waiting for a risk analyst or trying to gather public data themselves, it has the potential to radically improve underwriting performance. We are seeing this change beginning to happen with SiteIQ, a recently launched application that utilizes the RMS open platform – Risk Intelligence™. SiteIQ uses our trusted risk model data – the same data used across a client’s organization, to deliver hazard risk scores instantly for a location, to help underwriters make better decisions on whether to reject, accept or refer a risk for further analysis. Using the same risk data throughout means that new risks reflect a business’s acceptance criteria, bringing harmony to the book of business. By making SiteIQ quick and simple to use, underwriters see it as a useful tool in their armory, knowing they can get valuable, modeled risk insight whenever they need it. The breadth of the instant insight adds to its usefulness, covering many available perils, with outputs including risk scores, loss costs – all presented in a highly visual, intuitive app. We keep going back to users to find out how they are using SiteIQ and what they would like to see in terms of developments. And, in its first few months since launch, thanks to client feedback, RMS has now released the third iteration since launch – SiteIQ version 1.3.    More Hazard Layers, More Flexibility, Greater Functionality What has been interesting to observe is how users want to extend the functionality they get from SiteIQ. Whether it is to access new hazard layers, add or adjust building attributes for a specific location or incorporate deductibles into loss costs, users want to get more power and control from the application. Here are some of the many improvements and additions recently rolled out to SiteIQ users: Loss Cost Values: SiteIQ allows a deductible type and deductible value to be entered, to calculate the Ground Up Loss Cost (Loss Cost today) and the Total Location Gross Loss including deductibles for all U.S. and Canada locations and their related perils. Multi-Location Support: Users want to flow more locations through SiteIQ, and the new version allows deductible type and value to be included in multi-location data imports. Multi-location reporting now includes location details, risk scores, loss costs and hazard lookup values, with reports easily exported to a CSV file, allowing underwriters to feed downstream systems so they can curate the information they used when making their initial underwriting decision. Quick Select for Hazard Layers: With SiteIQ always adding new hazard layers – from South America Liquefaction to a defended view of Taiwan flood risk, and much more, the new version makes it easier for users to select and access multiple layers quickly. Easier Search: SiteIQ was already a simple-to-use application, and now by using the Google Places API, it’s even easier. Simply search for popular locations such as ‘Willis Tower Chicago’ or ‘Mall of Asia’ without the need to type out full addresses. Street View: Just like using Google Maps on your laptop, SiteIQ now incorporates Google Street View within the map pane rather than a separate tab, which helps to improve search, verify actions and improve the user experience.   Capturing the most accurate attributes for a building at the point of underwriting will ensure the most accurate risk analysis. For insurers writing U.S. business, users can now take control of the primary characteristics for a building, to overwrite or supplement the details in terms of occupancy, construction year built, number of stories etc.    For an additional charge, users can take advantage of the RMS ExposureSource database, to populate all available fields and ensure the best attribute data is included right at the start of the underwriting process. And being a cloud-based app on Risk Intelligence, all these new developments are simply rolled out for the benefit of all users. SiteIQ gives confidence to underwriters and reassurance to the wider business, and it is exciting to see how it is being used, and where users want it to evolve to in the future. What we are also finding is that this app is certainly not just for underwriters, SiteIQ is seen as a real liberator of risk data – applicable for many sectors. For instance, SiteIQ is now helping real-estate companies to “risk check” a location as part of the financing process. If you’ve not tried SiteIQ yet, whether you are an underwriter or not, click here to find out more and arrange a demonstration, and we would also appreciate your feedback to help us to develop and evolve our application.

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Shaheen Razzaq
Shaheen Razzaq
Senior Director, Product Management, Moody's RMS

Shaheen Razzaq has more than a decade of experience delivering risk management solutions to both insurance and reinsurance companies, currently as a Senior Director within Product Management at RMS, responsible for introducing innovative new applications to the market.

Prior to joining RMS, Shaheen was Risk Aggregations Business Unit Manager at Room Solutions Ltd., and led a department that designs and develops, Exact Advantage, a popular, next-generation offshore energy risk aggregation tool. At Room Solutions Ltd, he then went on manage a global development team that built and successfully implemented several contract and exposure management solutions for large European commercial insurance organizations.

As a regular speaker at industry events, Shaheen often gives presentations about the business-value technology delivers to organizations that manage both catastrophe and non-catastrophe risk. Shaheen holds a master’s in business and information technology from Kingston Business School.

Jordan Byk
Jordan Byk
Senior Director, Data Product Management, RMS

Jordan Byk is head of the Data Product Management team at RMS. He leads a product team responsible for global geocoding, industry exposure databases, industry loss curves, peril rating databases, building attribute databases, and hazard, risk score, loss cost data available via the Location Intelligence API and several RMS applications. 

Over the last 12 years at RMS, Jordan has managed a broad range of products, including a weather derivatives platform, global geocoding, exposure management and data quality applications, hazard data, industry exposure data, building attributes data, and the risk score and loss cost data.

With several colleagues, Jordan holds a patent for “Resource allocation and risk modeling for geographically distributed assets” providing a methodology for preparing challenging asset classes such as energy, utility and transportation networks for accurate catastrophe modeling. Jordan received his MBA in international business and marketing from Rutgers University and his bachelor's degree in business administration and computer science from Carnegie Mellon University.

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