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Newark, Calif. - January 30, 2013 Risk Management Solutions (RMS) today announced the appointment of Brad Nichols as senior vice president, global customer service. In this pivotal role, Mr. Nichols is responsible for pioneering and implementing programs designed to enhance the customer experience. Based in Hoboken, New Jersey, Mr. Nichols reports directly to RMS' chief platform and services officer, Bobby Soni.

Commenting on the appointment, Mr. Soni said: "Brad's extensive experience and ability to combine people skills, technology, process, and metrics in a way that optimizes client satisfaction makes him perfectly placed for this strategically important role."

RMS is currently developing a new analytic platform that will fundamentally change the way insurers and reinsurers manage their risk exposures, with real-time access to all exposures, all in one place.

Mr. Soni continued: "As we revolutionize our risk management solutions, Brad’s knowledge of the financial services industry coupled with his commitment to client satisfaction, will be instrumental in ensuring RMS continues to meet the needs of our client base worldwide."

Brad Nichols said: "This is an exciting time to join RMS. As we transform the insurance industry’s use of catastrophe risk models and risk management solutions, we are focused on advancing our customer service model to a structure that can support the platform and continue to deliver a very high standard of customer support services."

New to RMS' global client support services is the Knowledge Center, a 24/7/365 system for receiving, tracking, and managing customer inquiries to complement the advice on value and usage optimization provided by the account management teams.

Mr. Nichols joins RMS with extensive senior level experience gained in the financial services industry. His experience of developing and delivering successful customer support projects across complex solution portfolios includes 15 years at Thomson Reuters, where he held senior roles including global head of customer experience & services. Mr. Nichols graduated with a BA in Economics and Political Science from McGill University, Quebec, Canada.

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About RMS

Risk Management Solutions, Inc. (RMS) helps insurers, financial markets, corporations, and public agencies evaluate and manage global risk from natural and man-made catastrophes, including hurricanes, earthquakes, floods, climate change, cyber, and pandemics.

RMS leads the catastrophe risk industry that we helped to pioneer by marrying data and advanced model science with leading-edge technology. Leaders across multiple industries can address the risks of tomorrow through RMS Risk Intelligence™, our open, real-time exposure and risk management platform, enabling them to tap into RMS HD models, rich data layers, intuitive applications and APIs that simply integrate into existing enterprise systems.

RMS is a trusted solutions partner enabling effective risk management for better business decision making across underwriting, risk selection, mitigation, and portfolio management.

Visit RMS.com to learn more and follow us on LinkedIn and Twitter.

Media Contacts

Matthew Longbottom

PR Lead, EU and APAC
+44 20 7444 7706 prteam@rms.com

Devonne Cusi

PR Lead, Americas
+1 551 226 1604 prteam@rms.com
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